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Getting the call is the cheap part.

Most practices can tell you what a new patient costs. Almost none can tell you what happens after that patient books, and that is where the return actually lives.

Measured on patients seated and treatment accepted, not on inquiries.

Doctor giving a young patient a high five while his father holds him

Ask the assistant who it would send your next customer to.

Pick your trade, type your city, and run the exact question a homeowner asks. If your company is not in the answer, that is the gap.

Your prompt

Who are the best roofing companies in Phoenix, AZ?

Open in ChatGPT

What actually goes wrong for practices.

Acquisition cost is measured, conversion is not
A patient acquired at $150 is unprofitable if only 40 percent accept treatment, and acceptance is the number most practices have never calculated
The phone is the leak
A meaningful share of new patient inquiries is lost to unanswered calls and poor call handling, which means the reported cost per new patient understates the real one
The dormant list is worth more than the ad account
Acquiring a new patient runs about $312. Reactivating a dormant one runs about $12. Most practices work the first and ignore the second
Reviews decide the call before anyone speaks
97 percent of consumers read reviews for local businesses, and practices holding 50 or more at 4.5 stars receive materially more new patient calls than those below it

What percentage of the treatment you present is actually accepted?

Here is why that number matters more than the marketing. A practice investing $5,000 a month and seating 30 new patients is at $166 each. If the average treatment plan is $2,000 and acceptance runs 40 percent, that is 12 patients and $24,000 of production. Move acceptance to 65 percent and it is 19 patients and $38,000, on exactly the same investment. That is roughly $14,000 a month that never required another dollar of media.

If that is the picture, here is what we run.

What we run for practices.

01

Search and map visibility for new patients

Procedure and condition pages built for how a patient actually searches, plus the structured facts that decide whether an assistant names your practice.

02

Reputation as a growth channel

Review velocity and response discipline, because in this category reviews are the gate rather than a nice-to-have.

03

Paid search priced against patients seated

Not clicks, not form fills. The number is what a patient in the chair costs, by channel.

04

Call handling made visible

Every inquiry recorded and scored by source, so the gap between calls received and appointments booked stops being invisible.

05

Reactivation, run as a channel

The dormant list worked systematically rather than when somebody remembers, because it is the cheapest production in the practice.

Reviews are the gate in this category. 97 percent of patients read them first.

Restoration technician setting an air mover in a residential hallway after water damageWater and fire restoration
★★★★★

"Their commitment to client satisfaction, availability for questions, and inventiveness in their approach are impressive."

Ongoing SEO to improve search ranking across their service areas. The client saw a significant increase in keyword rankings for their target demographic, delivered on time and communicated clearly throughout.

ExecutiveWater Damage, Inc. · Denver
Clutch · Oct 2023
HVAC technician reading manifold gauges at a residential air conditioning condenserHome services, paid search
★★★★★

"They strategize the best use of my ad spend dollars to maximize my ROI."

"They are the third company I have used to run Google ads and they provide information and inside the others didn't. The communication between them and I is great. They usually get back with me same day if not the next business day."

William A.Verified Google review
Google
Home services business owner talking with a homeowner on a residential front porchHome services, seven years in
★★★★★

"The team at ajile has transformed my business."

"Been with them for 7 plus years and business continues to grow and thrive with the expansion of services I offer. The team is spot on and so helpful and beyond skilled at what they do with Google!"

Hayden S.Verified Google review
Google

What the numbers usually look like.

Cost per new patient, all channels
$150 to $400. Suburban $150 to $250, major metro $200 to $400 and up
By channel
Referral $50 to $100. Organic search $100 to $200 after six to twelve months. Paid search $150 to $350, immediately
Reactivating a dormant patient
About $12, roughly 26 times cheaper than acquisition
Patient lifetime value
$5,000 to $8,000, which is the number acquisition cost has to be judged against
Target ratio
At least 3:1 lifetime value to acquisition cost, with 5:1 the healthier benchmark
Referral behaviour
25 to 40 percent of new patients at an established practice, converting at 60 to 80 percent against 35 to 50 percent for marketing-generated

Figures are published dental benchmarks included for context. They are directional, not your practice's numbers, and we model against yours.

Questions practice owners ask

How do dental practices get more new patients?

Search and map visibility, review strength, and a phone that gets answered. But before adding volume we would look at case acceptance, because improving that is usually worth more than the same investment spent on more inquiries.

What should a new patient cost?

$150 to $400 depending on market and channel, judged against a lifetime value usually between $5,000 and $8,000. The ratio matters more than the number, and 5:1 is the healthier target.

Is reactivation really cheaper than acquisition?

By a wide margin. Roughly $12 against roughly $312. It is the most reliable production increase available to most practices and it is almost always the least worked.

How many reviews does a practice need?

The observable threshold is around 50 at 4.5 stars or better, after which new patient call volume rises noticeably. Velocity matters as much as total, because recency is weighted.

Do you work with medical practices as well as dental?

Yes. The vocabulary and the structural problem transfer directly. The benchmark figures on this page come from dental data, so we model against your own numbers rather than applying them across.

Find out what is producing your best work.

Fill out the form for a free analysis.

  • Your visibility where your buyers actually look
  • Which channels produce the work you want more of
  • What you cannot currently trace back to a source
  • What we would fix first
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